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CSI and CSI Excellence

For over 10 years, QuickSearch has studied customer surveys of some 40 of Sweden’s biggest companies. A closer analysis revealed eight (8) areas of weakness/improvement, almost all connected to the customer satisfaction surveys. Based on the weaknesses identified in the surveys, QuickSearch has developed the new generation CSI survey. We call it CSI Excellence.

Satisfied and loyal customers are a must for successful organizations. CSI Excellence is a more advanced and efficient way of developing customers compared with traditional customer surveys and a common Customer Satisfaction Index. CSI Excellence contributes to improving sales, both in the long and the short term. QuickSearch CSI Excellence involves critical follow-up with economic analysis, feedback to customers and additional sale opportunities.

Contact QuickSearch for further discussions.

Learn more about some of our customer cases.
Sales follow-up

Communicative surveys