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Enterprise Feedback Management

Enterprise Feedback Management is a consolidation of feedback from all survey activities. By connecting all feedback to important actions and processes, the result is sent to the right person at the right time. QuickSearch’s system for Enterprise Feedback Management, DialogManager, offers a platform with collected analyses between different customer- and employee surveys, and the possibility of becoming more pro-active.

The importance of acting on the right information at the right time is becoming increasingly important for organizations that strive to be leading in their area. With QuickSearch EFM-Solutions the ongoing feedback integrates with your existing system and processes. The software system registers each new activity and sends, e.g., a survey right after an activity. Organizations receive immediate feedback and the opportunity to make continuous improvements.

Enterprise Feedback Management (EFM) is a consolidation of automatic continuous measurements through multiple channels.
With the EFM system you get ongoing feedback on critical processes, to enable you to make right decision and act pro-actively. It is a way to stay one step ahead.
The EFM system is getting more common, and according to the Gartner group, it is expected to account for 80 % of survey systems in 2008.
EFM-solutions are common in, for example; HR, Sales, Marketing, Customer service and Delivery follow up