Enterprise Feedback Management (EFM) deals with coordinating the organization’s survey activities in its ongoing work. We at QuickSearch can offer a tool – Dialog Manager – which gives direct feedback on your most important processes. A prerequisite to enable you to be proactive in the market.
According to a new report from the global analyst company, Gartner, EFM accounts for 40% of all feedback and analyses on the market. Indirectly, this means that companies that do not prioritize integrating constant follow-ups of their most vital processes risk losing valuable knowledge and falling behind the competition. EFM should not be confused with traditional customer and employee surveys that provide a good overview on an annual basis. EFM takes you one step further by reacting to the daily work and creating entirely new opportunities for acting in time and thereby increasing profitability.
EFM helps you to react more quickly
The importance of responding to the right information at the right time has become all the more important for companies striving to become leaders in their fields. With our EFM system, Dialog Manager, the constant follow-up is integrated into your existing systems and processes. The software registers each new event and sends, for example, a questionnaire directly after a missed order. The seller, in this case, then receives immediate feedback on what the customer thought was good and bad. The data you receive provides you with invaluable knowledge of the daily work and the opportunity to save customers and retrieve missed offers.
EFM creates synergies between surveys
One challenge for companies and organizations is compiling various surveys and financial and other data in order to draw a comprehensive conclusion from them. The knowledge often remains within the departments instead of the results being analyzed and considered in relation to one another. But Dialog Manager makes it possible for you to conduct, for example, a customer survey regarding employee competence and motivation. Go from insight to action.
QuickSearch´s EFM solutions give you the opportunity to act more quickly while you continuously gain a better understanding of customers, employees, and important processes.
Read about how one travel agency used Dialog Manager in order to continuously develop the personnel’s sales to customers, or are you perhaps interested in what EFM can mean for recruitment development?
