Studies show that every unsuccessful recruitment costs the company between 1 to 2 million. For larger companies, the follow-up system for recruitment work is invaluable. Tetra Pak chose QuickSearch´s EFM solution, Dialog Manager, and raised both profit and knowledge.
The global player, Tetra Pak, employs hundreds of new employees every year via its personnel department. However, when the management team sat in a meeting discussing which strategic measures were needed in order to develop and ensure the quality of recruitment work, they lacked a comprehensive analytical framework from which to proceed.
Following up recruitment work led to higher quality
The management team wanted to find a system that could give constant feedback on how well recruitments corresponded to the requirement profiles that had been set from the beginning. The issue was essential in order to find out how many new hirings were successful. With the help of QuickSearch’s sharp EFM tools, the management could carry out the work of improving the strong points and weaknesses in the personnel and recruitment work.
Understanding increased – costs reduced
Through Dialog Manager’s constant feedback, the recruitment personnel’s and the management’s understanding of the most important ratios of the HR processes increased. The result was profitable and the up-to-date information even gave the company tools with which to anticipate events and act more proactively. The software is easily integrated with the companies’ existing systems. After each separate recruitment interview, a questionnaire is sent directly to the employer and candidate. After six months, another questionnaire is sent in which one can follow up whether the new hiring fulfilled the requirement profile. The continuous follow-ups give you results that can be simply and clearly analyzed by the recipients for whom the information is available.
Better dialog between management and personnel department
Our EFM solution has meant that Tetra Pak has fantastic opportunities to develop its HR processes. Another positive effect is that the communication and understanding between the recruitment department and the management team have become more effective, since the management has been given the possibility of following the results. The personnel have developed through their new knowledge, and the management can even relate the recruitment framework to other important activities in the business.
Dialog Manager is a multifaceted survey tool, which can be applied in many areas of the business.
Read about how one travel agency used Dialog Manager to continuously develop the personnel’s sales to customers.
